Consumers asked banks in 2024–2025 to reduce the costs of ongoing loans

The last two years have brought significant changes in the profile of consumers who turn to the Center for the Alternative Resolution of Banking Disputes (CSALB). The analysis of the 6,434 negotiation requests sent to CSALB in 2024 and 2025 shows that the typical consumer of financial-banking services is a man from an urban area, mainly from Bucharest or central Transylvania, aged between 41 and 50, who has a consumer loan in lei and who asks the bank, through an application filled in directly on the website csalb.ro, for a reduction in the costs of the ongoing loan.

The average benefit obtained in 2024–2025 from each negotiation was EUR 3,410. In 2020–2021, the average benefit per case was EUR 3,810, while in 2022–2023 the highest average benefits were recorded, at EUR 4,450 per negotiation.

Sursa: https://nineoclock.ro/2026/02/25/consumers-asked-banks-in-2024-2025-to-reduce-the-costs-of-ongoing-loans/

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3. Consumers asked banks in 2024–2025 to reduce the costs of ongoing loans