MullenLowe Romania launches the MPathy Index 2.0, the new barometer of the brand-consumer relationship measured through empathy, Raluca Ionescu contributor Nine O’Clock
On this occasion, the agency also presents HeartCore, a proprietary tool that converts insights from the Index into concrete actions to increase brand empathy
Bucharest, 3th July 2025
The Mpathy Index, the only study in Romania that measures how consumers perceive brand empathy, is back in a new edition by MullenLowe Romania, in partnership with Path and iSense Solutions.
The second analysis comes with important news: insights from 3 new categories analyzed – retail, banking and healthcare – alongside the 6 already known areas of the FMCG industry (beer, sweets, soft drinks, dairy, cosmetics, detergents and home care).
The top most empathetic brands in Romania include players that have managed to create real and lasting connections with their ...